Terms of Service

Welcome to Brelvona.

These Terms of Service govern your access to and use of https://brelvona.com/, including browsing our website, purchasing products, and using the services available through our online store.

Brelvona is owned and operated by Liuyang Huilou Trading Co., Ltd.

By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable laws.

Please review these terms carefully before making a purchase.

1. General Conditions

Brelvona operates an online retail store offering plush toys, fabric accessories, soft decorative items, and related products.

Customers are responsible for providing accurate and complete information when placing orders or communicating with our customer support team.

You agree to use our website only for lawful purposes and in a manner that does not interfere with its normal operation.

You must not:

• Use our website for fraudulent or unlawful activities.

• Provide false or misleading information during checkout.

• Attempt to gain unauthorized access to website systems or customer information.

• Disrupt website security or interfere with other customers' access.

• Copy, reproduce, or commercially exploit website content without appropriate authorization.

We reserve the right to take reasonable action against activity that violates these terms or applicable laws.

2. Product Information

We aim to provide clear and accurate information about the products available on our website.

Product pages may include descriptions, materials, dimensions, colors, available variations, care instructions, and other relevant specifications.

Customers should review the information provided on individual product pages before placing an order.

Please note:

• Product colors may appear slightly different depending on screen settings and lighting.

• Minor variations in appearance or measurements may occur where disclosed or reasonably expected.

• Product availability may change without prior notice.

• Product descriptions and specifications may be updated when necessary to maintain accuracy.

For children's plush toys and related items, customers should review any applicable age guidance, care instructions, and safety information provided with the product.

Adult supervision should be provided where appropriate for the child's age and the product's intended use.

Nothing in this section limits mandatory consumer rights or our obligations regarding product conformity and safety.

3. Pricing and Payments

Product prices are displayed on our website and may be updated from time to time.

The applicable product price will be shown during checkout before an order is submitted.

Additional charges, including applicable shipping fees and taxes, will be displayed or calculated during checkout where required.

We aim to maintain accurate pricing information. If a material pricing error is identified before an order is accepted or fulfilled, we may contact the customer to explain the issue and offer an appropriate resolution, including cancellation and a refund where applicable.

Payments must be completed using the payment methods available at checkout.

Orders may be subject to payment authorization or verification before fulfillment.

We do not guarantee the availability of any particular payment method, as available options may vary.

4. Orders and Order Acceptance

By placing an order, you confirm that the information provided during checkout is accurate and that you are authorized to use the selected payment method.

After an order is submitted, you may receive an order confirmation by email.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfillment.

We may review orders to confirm product availability, payment status, delivery details, and other relevant information.

Where permitted by applicable laws, an order may be canceled if:

• The ordered product is unavailable.

• Payment cannot be successfully authorized.

• Material order information is incomplete or inaccurate.

• A material pricing or product listing error has occurred.

• There is reasonable evidence of fraudulent or unauthorized activity.

If a paid order is canceled before fulfillment, an applicable refund will be issued to the original payment method.

If additional information is required, our customer support team may contact you using the details provided with your order.

5. Shipping and Delivery

We arrange shipping based on the delivery options and information available during checkout.

Shipping charges, estimated delivery periods, and applicable delivery conditions are described in our Shipping Policy and, where relevant, during checkout.

Estimated delivery periods are not guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may be affected by factors such as carrier operations, customs procedures, destination requirements, public holidays, and other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

If you discover an error in your delivery address after placing an order, please contact our customer support team as soon as possible.

Address changes may not be possible once an order has been processed or dispatched.

For additional information, please refer to our Shipping Policy.

6. Cancellations, Returns and Refunds

If you wish to cancel an order, please contact us as soon as possible at [email protected].

Cancellation requests are subject to the order's processing and shipping status.

Orders that have already been dispatched may need to be handled through the return process after delivery.

Eligible return requests may be submitted within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

Refund eligibility, return requirements, shipping cost responsibilities, and processing arrangements are explained in that policy.

Nothing in these terms limits any mandatory consumer rights relating to defective, damaged, or incorrectly supplied products.

For complete details, please refer to our Return & Refund Policy.

7. Website Content and Intellectual Property

The content displayed on our website may include product descriptions, original text, photographs, graphics, logos, designs, and other materials.

Website content owned by Brelvona or used with appropriate authorization is protected by applicable intellectual property laws.

Except where permitted by applicable laws or authorized by the relevant rights holder, you may not reproduce, distribute, modify, or commercially use protected website content without permission.

Customers may access and use website content for personal, non-commercial shopping and informational purposes.

Nothing in these terms transfers ownership of intellectual property rights to website visitors or customers.

8. Website Availability, Responsibilities and Applicable Laws

We aim to maintain an accessible and functional online shopping experience.

However, temporary interruptions may occur because of maintenance, technical issues, service disruptions, or circumstances beyond our reasonable control.

We may update website features, product listings, or service information when reasonably necessary.

To the extent permitted by applicable laws, Brelvona is not responsible for losses arising solely from circumstances outside our reasonable control.

We do not exclude or limit liability where doing so would be prohibited by applicable laws.

Nothing in these Terms of Service excludes, restricts, or overrides mandatory consumer protections or other rights that cannot lawfully be waived.

These terms will be interpreted and applied in accordance with applicable laws.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

We may revise these Terms of Service when necessary to reflect changes in our business operations, website services, or legal requirements.

Updated terms will be published on this page. Material changes will be communicated where required by applicable laws.

Business Information

BRAND: Brelvona

LEGAL COMPANY NAME: Liuyang Huilou Trading Co., Ltd.

OWNER / REPRESENTATIVE: Hu Song

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 6535 1247

WEBSITE: https://brelvona.com/

BUSINESS ADDRESS: No. 44, Zhangshu Group, Shuangjiang Village, Gaoping Town, Liuyang City, Changsha City, Hunan Province, China