Shipping policy

Shipping Policy

At Brelvona, we aim to provide customers with clear shipping information and a straightforward order delivery experience.

This Shipping Policy explains our order processing times, estimated delivery periods, shipping charges, tracking information, and procedures for handling delivery-related issues.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

During this period, we review order details, prepare products for shipment, and arrange delivery with our shipping providers.

Business days generally exclude weekends and applicable public holidays.

Please note that order processing times are separate from shipping transit times.

If additional processing time is required, we will make reasonable efforts to inform affected customers.

2. Shipping Time

Our estimated shipping transit time is 7–15 business days after an order has been processed and dispatched.

The estimated total delivery period is generally:

  • Order Processing: 1–3 business days.

  • Shipping Transit: 7–15 business days.

  • Estimated Total: 8–18 business days.

Delivery estimates are provided for reference and are not guaranteed arrival dates.

Actual delivery times may vary depending on the destination, shipping provider, customs procedures, public holidays, weather conditions, and other circumstances affecting transportation.

3. Shipping Fees

Brelvona offers the following standard shipping rates:

Standard Shipping

US$12.99 per order.

Free Shipping

Free standard shipping is available for eligible orders totaling US$39.99 or more.

The applicable shipping charge will be displayed during checkout before payment is completed.

Customers should review their order summary to confirm the final shipping charge.

4. Shipping Confirmation and Tracking

Once an order has been dispatched, customers will generally receive a shipping confirmation email.

Where tracking information is available, the confirmation may include a tracking number or a link to the shipping provider's tracking service.

Tracking updates depend on the shipping provider and may not appear immediately after dispatch.

If you have questions about tracking your order, please contact [email protected] and provide your order number.

5. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify the following details before submitting your order:

  • Recipient's full name.

  • Complete delivery address.

  • Postal or ZIP code.

  • Contact telephone number, where required.

  • Any additional delivery information requested during checkout.

If you notice an error in your shipping details, please contact our customer support team as soon as possible.

We will make reasonable efforts to assist with correction requests before dispatch.

Once an order has been shipped, address modifications may no longer be possible.

6. Delivery Delays

Although we aim to arrange timely order delivery, delays may occasionally occur.

Possible causes include:

  • High shipping volumes.

  • Carrier transportation delays.

  • Customs inspections or clearance procedures.

  • Incomplete or incorrect delivery information.

  • Public holidays or severe weather conditions.

  • Other circumstances beyond our reasonable control.

If your order experiences an unexpected delay, please contact our customer support team for assistance.

We will review the available shipping information and help investigate the delivery status where appropriate.

7. Missing or Lost Packages

If tracking information indicates that your package has been delivered but you have not received it, please first check the delivery location and any relevant delivery notifications.

You may also contact the shipping provider for additional delivery information.

If your package remains missing, please contact [email protected] with your order number and relevant tracking details.

We will review the situation and, where appropriate, coordinate with the shipping provider to investigate.

If an order is confirmed lost during transportation, we will provide an appropriate resolution, which may include a replacement or refund, in accordance with applicable laws and the circumstances of the order.

8. Damaged or Incorrect Deliveries

If your order arrives damaged or contains an incorrect product, please contact our customer support team as soon as reasonably possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Photographs of the affected product.

  • Photographs of the packaging, where available.

We will review your request and provide appropriate assistance.

For confirmed shipping damage, product defects, or fulfillment errors, we will arrange an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer rights.

9. Undeliverable or Returned Packages

Packages may be returned by the shipping provider if delivery cannot be completed.

This may occur because of incorrect address information, unsuccessful delivery attempts, or other delivery-related circumstances.

If a package is returned, please contact our customer support team to discuss available options.

Any applicable reshipping arrangements or charges will be explained before further action is taken.

Customers will not be charged additional fees resulting from an error attributable to Brelvona.

10. Shipping and Returns

If you wish to return a delivered product, please review our Return & Refund Policy before initiating a return.

Eligible returns may be requested within 30 days of delivery, subject to the conditions described in that policy.

For customer-initiated returns, original shipping charges are generally non-refundable unless otherwise required by applicable laws.

If a return is necessary because of a confirmed product defect, shipping damage, or an incorrect item, Brelvona will cover reasonable return shipping costs where applicable.

Please contact [email protected] before sending any products back.

11. Shipping Support

If you have any questions regarding shipping fees, order processing, estimated delivery times, tracking information, or delivery issues, please contact our customer support team.

Email: [email protected]

When contacting us about an existing order, please include your order number and a brief description of your inquiry.

Business Information

BRAND: Brelvona

LEGAL COMPANY NAME: Liuyang Huilou Trading Co., Ltd.

OWNER / REPRESENTATIVE: Hu Song

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 6535 1247

WEBSITE: https://brelvona.com/

BUSINESS ADDRESS: No. 44, Zhangshu Group, Shuangjiang Village, Gaoping Town, Liuyang City, Changsha City, Hunan Province, China