Privacy policy

Privacy Policy

At Brelvona, we respect the privacy of our customers and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit https://brelvona.com/, place an order, contact our customer support team, or interact with our website.

By using our website, you acknowledge the information described in this policy. Where consent is required under applicable laws, we will seek it separately.

1. Information We Collect

We may collect personal information necessary to provide our products, process orders, communicate with customers, and operate our online store.

Information You Provide

When you place an order, contact us, or use certain website features, we may collect:

  • Full name.

  • Email address.

  • Telephone number.

  • Billing and shipping addresses.

  • Order details and purchase history.

  • Information included in customer service inquiries.

  • Account information, if customer accounts are available.

  • Marketing preferences, where applicable.

Payment Information

When you make a purchase, payment information is processed through the payment service providers available at checkout.

We may receive limited transaction information, such as payment status, transaction references, and billing details, to process orders, maintain records, and address payment-related inquiries.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and device information.

  • Operating system.

  • Pages visited and browsing activity.

  • Referring website information.

  • Cookie identifiers and similar technical data.

  • General location information derived from technical data.

The information collected depends on the website features and services in use.

2. How We Use Personal Information

We use personal information for legitimate business purposes and to provide our services.

These purposes may include:

Order Processing

To receive, verify, process, and fulfill customer orders, including payment confirmation, shipping arrangements, and delivery-related communications.

Customer Support

To respond to product inquiries, provide order assistance, handle returns and refunds, and resolve customer service issues.

Website Operations

To maintain website functionality, improve navigation, identify technical problems, and support an accessible shopping experience.

Security and Fraud Prevention

To help identify suspicious activity, protect customer transactions, investigate potential misuse, and maintain the security of our business operations.

Communications

To send order confirmations, delivery updates, service announcements, and other communications relevant to customer purchases.

Marketing

To send promotional messages or product updates where permitted by applicable laws and consistent with your communication preferences.

Legal Compliance

To meet applicable legal, accounting, tax, recordkeeping, and regulatory obligations.

We do not use personal information for purposes incompatible with those described in this policy unless permitted or required by applicable laws.

3. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, we may rely on one or more of the following:

  • Contractual Necessity: Processing information needed to fulfill orders and provide requested services.

  • Legitimate Interests: Maintaining website security, preventing fraud, providing customer support, and improving business operations, where these interests are not overridden by individual rights.

  • Legal Obligations: Retaining or processing information to comply with applicable legal requirements.

  • Consent: Processing information for activities that require your permission, including certain marketing communications or non-essential tracking technologies.

Where processing depends on consent, you may withdraw your consent subject to applicable laws.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support its functionality and understand how visitors interact with our services.

These technologies may include:

Essential Cookies

Used to support shopping cart functions, checkout processes, website security, and other necessary features.

Preference Cookies

Used to remember certain website settings and preferences, where available.

Analytics Cookies

Used, where enabled, to understand website traffic, usage patterns, and opportunities for improvement.

Marketing Cookies

Used, where enabled and permitted, to measure advertising performance or provide more relevant marketing content.

You may manage cookies through your browser settings and any privacy preference controls made available on our website.

Disabling certain cookies may affect website functionality.

Where required by applicable laws, we will request consent before using non-essential cookies or similar technologies.

5. Sharing Personal Information

We may share personal information with third-party service providers when reasonably necessary to operate our business and provide services.

These service providers may include:

  • Payment processing providers.

  • Shipping and logistics providers.

  • Website hosting and technical service providers.

  • Customer support service providers.

  • Analytics and marketing service providers, where applicable.

  • Professional advisers and other service providers supporting lawful business operations.

We share information only as reasonably necessary for relevant services or other lawful purposes.

We may also disclose personal information when required to comply with applicable laws, respond to valid legal requests, investigate fraud, or protect the rights and security of our customers and business.

We do not sell customer contact lists to unrelated third parties for their independent marketing purposes.

Certain advertising or analytics activities may be considered a sale, sharing, or targeted advertising under applicable privacy laws. Where such laws apply, we will provide any required disclosures and opt-out options.

6. Payment Information and Transaction Security

We work with payment service providers to facilitate transactions through the payment methods available at checkout.

Payment-related information is handled according to the applicable provider's security practices and privacy requirements.

We may retain transaction records and relevant payment confirmations for accounting, customer service, fraud prevention, and legal compliance purposes.

Customers should avoid sending complete payment card information or other sensitive financial credentials through ordinary email communications.

7. Data Storage and Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on:

  • Order fulfillment and customer service requirements.

  • Accounting and tax obligations.

  • Fraud prevention and transaction security.

  • Legal or regulatory recordkeeping requirements.

  • The resolution of disputes or customer requests.

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable laws and relevant recordkeeping obligations.

8. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, account security procedures, and safeguards provided by relevant service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers are encouraged to protect their account credentials and contact us if they believe their personal information has been compromised.

9. International Data Transfers

Because our business may use service providers operating in different countries or regions, personal information may be processed or stored outside the country or region where a customer resides.

Where required by applicable privacy laws, we will take appropriate steps to ensure that international transfers are subject to suitable protections.

These protections may include contractual arrangements or other legally recognized safeguards.

10. Children's Privacy

Brelvona offers plush toys and fabric accessories, including products that may appeal to children.

However, our online store and purchasing services are intended for adults who are legally able to enter into purchase transactions.

We do not knowingly collect personal information directly from children in violation of applicable privacy laws.

If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorization, they may contact [email protected].

We will review the request and take appropriate action in accordance with applicable laws.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include:

  • Requesting access to personal information we hold about you.

  • Requesting correction of inaccurate or incomplete information.

  • Requesting deletion of personal information, subject to applicable exceptions.

  • Requesting restrictions on certain processing activities.

  • Objecting to certain uses of personal information.

  • Requesting a portable copy of eligible personal information.

  • Withdrawing consent where processing relies on consent.

  • Opting out of certain marketing communications or advertising-related data uses.

These rights are subject to applicable legal requirements, exemptions, and verification procedures.

To submit a privacy-related request, please contact [email protected].

We may request reasonable information to verify your identity before processing certain requests.

12. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional messages, we may contact you with information about products, collections, or store updates.

You may unsubscribe from marketing emails by using the unsubscribe instructions provided in those messages or by contacting our customer support team.

Unsubscribing from marketing communications does not prevent us from sending necessary order confirmations, transaction notices, or customer service communications.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security measures, or content of independently operated third-party websites.

We encourage customers to review the privacy policies of external websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our business operations, website features, legal requirements, or privacy practices.

Any revised policy will be made available on this page.

Where required by applicable laws, we will provide additional notice or obtain consent before implementing material changes affecting personal information.

15. Contact Regarding Privacy

If you have questions about this Privacy Policy, how your information is handled, or your privacy rights, please contact:

Email: [email protected]

Please include sufficient details about your inquiry so that our customer support team can review your request.

16. Business Information

BRAND: Brelvona

LEGAL COMPANY NAME: Liuyang Huilou Trading Co., Ltd.

OWNER / REPRESENTATIVE: Hu Song

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 6535 1247

WEBSITE: https://brelvona.com/

BUSINESS ADDRESS: No. 44, Zhangshu Group, Shuangjiang Village, Gaoping Town, Liuyang City, Changsha City, Hunan Province, China